Refund Policy

At The Prompts Library, we are committed to your complete satisfaction. We understand that digital products require trust, which is why we offer a straightforward 30-day money-back guarantee on all purchases.

This Refund Policy explains the terms and conditions under which you may request a refund for The Prompts Library products and services. By making a purchase, you acknowledge that you have read and agree to this policy.

This policy applies to all purchases made through our website or through our authorized payment processor, Gumroad. It applies regardless of your location or payment method used.

2.1 Guarantee Period

You have 30 calendar days from the date of your original purchase to request a full refund. The guarantee period begins on the date your payment is processed, not the date you first access the content.

2.2 What's Covered

Our money-back guarantee covers:

• All The Prompts Library product purchases, including prompt libraries, bonus content, and educational materials
• Any add-on purchases made alongside the main product
• Purchases made at any price point (regular or promotional pricing)

2.3 No Questions Asked

Within the 30-day period, you may request a refund for any reason. While we appreciate feedback to help us improve, you are not required to provide a reason for your refund request.

3.1 Eligible for Refund

3.2 Not Eligible for Refund

4.1 Refund Request Process

To request a refund, please follow these steps:

1. Email Us: Send an email to [email protected] with the subject line "Refund Request"
2. Include Your Information:
   • Your full name (as used for the purchase)
   • Email address used for the purchase
   • Order number or transaction ID (from your Gumroad receipt)
   • Date of purchase
   • Reason for refund (optional but appreciated)
3. Await Confirmation: We will confirm receipt of your request within 24-48 business hours
4. Receive Your Refund: Once approved, your refund will be processed within 5-10 business days

4.2 Alternative: Gumroad Direct Refund

You may also request a refund directly through Gumroad:

1. Locate your original purchase confirmation email from Gumroad
2. Click the "View in Library" or receipt link
3. Look for the refund option on your order page
4. Follow Gumroad's refund request process

5.1 Processing Time

• Request Review: 24-48 business hours
• Refund Processing: 3-5 business days after approval
• Credit to Account: 5-10 business days depending on your payment method and financial institution

Total time from request to receiving funds is typically 7-15 business days.

5.2 Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the same card
• PayPal: Refunded to your PayPal account
• Other Methods: Refunded according to Gumroad's policies for that payment method

5.3 Refund Amount

Refunds are issued for the full purchase amount. This includes:

• The original purchase price
• Any applicable taxes that were collected

Note: We cannot refund any fees charged by your bank or payment provider for international transactions or currency conversion.

6.1 Access Revocation

Upon processing a refund:

• Your access to the purchased content will be revoked
• Your account access may be limited or terminated
• Any associated bonuses or add-ons will also be revoked

6.2 Future Purchases

A refund does not prevent you from making future purchases. However:

• Repeat purchases of the same product after a refund are not eligible for the 30-day guarantee
• Accounts showing patterns of abuse may be restricted

7.1 Currency

All refunds are processed in US Dollars (USD), the currency of the original transaction. If you paid in a different currency, Gumroad or your bank will handle the conversion. Exchange rate fluctuations may result in a slightly different amount being credited to your account.

7.2 Consumer Rights

This policy is designed to comply with consumer protection laws worldwide. Customers in certain jurisdictions (including the European Union, United Kingdom, Australia, and others) may have additional statutory rights:

• EU/UK Consumers: Under the Consumer Rights Directive, you may have a 14-day cooling-off period for digital content purchases, which may be waived upon accessing the content
• Australian Consumers: The Australian Consumer Law provides additional guarantees that cannot be excluded
• Other Jurisdictions: Local consumer protection laws may provide additional rights

Nothing in this policy is intended to limit your statutory rights as a consumer.

We encourage you to contact us directly for any issues before initiating a chargeback or dispute with your payment provider. In most cases, we can resolve issues quickly and provide a refund if you're eligible.

Initiating a chargeback without first attempting to resolve the issue with us may result in:

• Permanent account suspension
• Being blocked from future purchases
• Potential collection efforts for fraudulent chargebacks

If you have a legitimate concern that we haven't addressed satisfactorily, please escalate to [email protected] before filing a dispute.

We reserve the right to decline refund requests from customers who we reasonably believe are abusing our refund policy. Indicators of abuse include:

• Multiple purchases followed by refund requests
• Downloading or extensively using content before requesting a refund
• Sharing account access or content before requesting a refund
• Pattern of similar behavior across multiple accounts

We take abuse seriously and may share information with payment processors to prevent fraud across platforms.

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

The refund policy in effect at the time of your purchase will apply to that purchase. We will not retroactively apply less favorable terms to existing purchases.

If you have questions about this Refund Policy or need assistance with a refund request: